Managing Your Products

Substitution policy

This is the standard wording explaining that flowers are subject to seasonal availability and may occasionally need to be substituted for a similar variety.

Where to edit it

Go to Dashboard > Products > Product Settings and find the Substitution Policy section.

Where it is shown

This text typically appears on product pages alongside the de script ion, setting expectations before a customer orders rather than after a substitution has already happened.

Why it matters

A clear substitution policy reduces complaints and refund requests when a specific flower is genuinely unavailable, since customers have already agreed to the possibility before ordering.

Added: 2025-09-30  •  Last updated: 2026-07-08
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