Email Order Notifications
Email notifications are sent to your customers automatically whenever an order`s status changes for example when it`s printed, on its way, delivered, or left in a safe location. You can turn these emails on or off and customise what each one says.
Some notifications send automatically when an order is placed or a date arrives. Others are triggered manually from the dashboard when you update an order status.
Automatic notifications
-
Order placed (tax invoice sent via email)
- Members Joining Emails
What you can do here
- Turn email notifications on or off for each order status (Printed, On route, Delivered, and more)
- Customise the email sent to customers for each event
- Choose the layouts, upload your own banner, or create one with the email AI banner assistant
- Edit the main content block of the email
- Insert dynamic tags so each email automatically fills in the customer`s order details
Step by step
- Go to Settings, then Notifications
- Enable email notifications for the events you want customers to hear about, such as Printed, On route, or Delivered
- Click Customise next to the event you`d like to edit
- Pick one of the layouts, upload your own banner, or use the email AI banner assistant to create one
- Edit the main email content block with the message you want your customers to see
- Drop in dynamic tags where you want personalised details to appear, such as
OrderID, DeliveryDate, PickupDate, DeliveryAddress, ProductImage, ProductName, PickupAddress, OrderLink, SafeLocation, SiteLink, InsertLink, InsertPhoto, or InsertCustomer
- Save your changes
Tips
- Keep the message short and friendly customers mainly want to know their order status at a glance
- Preview each email before saving to make sure the dynamic tags display correctly