Order notes let you keep internal comments against an order special instructions, delivery issues, or anything your team needs to know that isn`t meant for the customer.
What you can do here
- Add internal notes to any order
- View a history of notes left by you or your team
Step by step
- Go to Dashboard > Orders > View Pending find the order.
- Click on the Status button and choose Add Note.
- Type your note and save it.
- The note stays attached to the order for anyone on your team to see.
Tips
- Use notes to record anything unusual a refund reason, a delivery attempt, or special handling instructions.
- Notes are internal only they`re never shown to the customer, so they`re safe for candid team communication.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Add a note to order 10432 saying the gate code is 1234"