Once an order is ready for delivery, it needs to be assigned to a specific driver so it is clear who is responsible for getting it to the recipient.
Go to Dashboard > Workflow > Order Workflow and assign orders to a driver from the Driver Pickup or On Route stage.
Because orders are tagged to a specific driver, you can review delivery activity by driver over time, useful for planning routes and workload across your delivery team.
If you use an external courier service rather than your own drivers, see the The Courier App, Zippykind, or DeTrack articles for dispatching orders directly to them.