Managing Your Customers

Managing Account Customers

Account customers can place orders on your website and pay by invoice instead of by credit card. You control which customers have this access.

Set up an account customer

  1. Follow the guide for setting up an account customer on your website so they can self-register and place orders.
  2. Mark the customer as able to pay by account instead of by credit card.

Once set up, when an account customer completes an online order the platform automatically sends them a tax invoice for payment.

View outstanding invoices

  1. Go to Orders and select View Pending.
  2. Click the Manage Accounts button.
  3. You will see all invoices waiting for payment.

Mark an invoice as paid

Click the Payment button next to the invoice. The payment status updates automatically.

Show your bank details on invoices

You can have your bank account details printed automatically on tax invoices sent to account customers. Contact support to enable this.

Manual orders for account customers

You can also create manual orders through your dashboard for phone or in-person sales, and assign them to an account customer the same way.

Added: 2025-11-03  •  Last updated: 2026-07-08
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