All Flower Store In a Box websites use Google reCAPTCHA to help detect and block automated spam messages. reCAPTCHA assigns each form submission a spam score between 1 and 10, which indicates how likely it is that the submission came from a human or a bot.
Each website has its own spam score setting, which you can adjust in your dashboard.
When a new website is launched, the default spam score is set to 5. This score allows most genuine visitors to submit forms, but it may also let some automated spam messages through.
If you are receiving a high volume of spam emails from your forms, we recommend increasing your spam score to increase filtering.
| Score Range | Action | Recommended Use |
|---|---|---|
| 0- 2 | Allow the form to submit automatically | Trust level high likely human |
| 3-6 | Add a reCAPTCHA v2 challenge or extra verification | Medium trust may be bot activity |
| 7-10 | Block the submission | Low trust very likely spam |
In most cases, setting the score to around 5 effectively blocks the majority of automated spam without impacting real customers.
Increasing the spam threshold too much can sometimes stop legitimate enquiries from being sent. Its a balance between blocking unwanted spam and ensuring genuine customer messages still come through.