Review Requests

Overview

The Review Requests tool allows you to automatically send customers a request to review their recent order.

You can request:

A Google Review
A Product Review
Or both

Reviews help build trust, improve your Google visibility, and increase conversions on your website.

You can send requests via Email or SMS, using beautifully designed templates that integrate with your Master Email Template.

---

Where to Find It

Marketing & SEO → Marketing Tools → Review Requests

---

How It Works

After a customer places an order and it has been delivered, the system will automatically send a review request based on your settings.

The customer receives a message with a link to:

Your Google Review page
Your Product Review page
Or both options

---

Form Fields Explained

Send Customer Reviews

Enables the review request system. When active, customers will receive a message with a link to leave a review.

---

Google Place ID

Enter your Google Place ID (not the full URL).

This allows a button to be displayed in the email or SMS, linking directly to your Google Review page.

You can use Google`s Place ID lookup tool to find your ID.

---

Number of Days After Delivery

Set how many days after the order is delivered the review request should be sent.

Example:

1–2 days: Fresh experience, higher response rate
3–5 days: Allows the customer to get feedback from their recipient

---

Send SMS

Enable this option to send the review request via SMS.

SMS messages are fast and highly effective but may incur a cost per message.

---

Email Subject

Enter the subject line for your email.

You can personalise this using:

InsertCustomer – Inserts the customer’s name

Example:

“Hi InsertCustomer, we’d love your feedback!”

---

Google / Product or Both

Choose what type of review you want to request:

Google Only – Focus on improving your Google reputation
Product Only – Collect reviews for your website products
Both – Give customers the option to do both

---

Email Template Selection

After saving your settings, click the Customise Email button to choose your email template.

You can select different templates depending on your review type:

Google Review templates
Product Review templates
Combined review templates

Each template is professionally designed and integrates with your Master Email Template for consistent branding.

---

Customising Your Email

You can customise your review request emails to match your branding and messaging.

Options include:

Editing the email content and wording
Using your Master Email Template design
Adding marketing messages and branding elements

You can also:

Create a banner using the built-in AI assistant
Upload your own custom banner image

---

Why Reviews Are Important

Reviews play a critical role in your online success.

Google Reviews

Improve your Google rankings
Increase visibility in local search results
Build trust before customers visit your website

Product Reviews

Display star ratings on your products
Provide social proof at the point of purchase
Increase conversion rates

To learn more about the impact of reviews, see:

The Power of Reviews

---

Best Practice Tips

Send review requests within 1–3 days of delivery
Use SMS for higher response rates
Keep your message short and friendly
Ask for both Google and product reviews where possible
Use strong branding via your Master Email Template

---

Summary

The Review Requests tool helps you:

Collect more customer reviews
Improve your online reputation
Increase trust and conversions
Automate your review collection process

To get started, go to: